Returns & Exchanges
NOTE Shipping Policy:
Flat rate shipping anywhere in the United States and Canada of $50.00 US. The policy is a flat rate for all wig purchases. Shampoo, Conditioner, Masque treatment are a flat rate of $7.00 Dollars per bottle. Mannequin Head is a flat rate of $10.00 per head. The client or customer is responsible for any returns and the shipping cost for that return of hair wigs, shampoo, conditioner, masque treatment or mannequin head.
Returns will be accepted within 30 days from the delivery date with a restocking fee of 5% provided that the goods are not altered.
Returned items may not be altered in any way. For Peggy Knight Wigs that includes:
- NO cutting of the lace front
- Inclusion of ALL tags originally affixed to the piece
- Returned in its original, unused, perfect and sellable condition
- Returned in its original packaging and Peggy Knight Wigs box
Peggy Knight Wigs by shall be the sole arbitrator to determine if the piece has been altered in any way from its original condition and if it’s returnable.
Peggy Knight Wigs by will not assume responsibility for reimbursement in the event the package is lost, stolen damaged or mishandled
1) Prior to acceptance by FedEx when using the pre-paid label provided by Peggy Knight Wigs by or
2) in the event that the pre-paid label provided by Peggy Knight Wigs by is not used for the return shipment.
If you cannot find the pre-paid mailing label, please call (415) 877-7004 or email firstname.lastname@example.org for assistance.
If you choose to mail your return without the provided pre-paid label, we highly recommend insuring the product for the full value as Peggy Knight Wigs by will NOT assume financial responsibility for returned items that are lost, stolen or damaged when not shipped with the provided pre-paid mailing label.
If the conditions are met, Peggy Knight Wigs by will refund you the full amount of the returned item minus the 5% restocking fee. Refunds may take 5-7 business days from the day of receipt.
Exchanges can be accepted within 30 days from delivery date and accepted for full value.
To process an exchange, you must speak with a customer care representative so we may best assist you in selecting the best Peggy Knight Wigs by piece for exchange. Please call (415) 877-7004 or email email@example.com for assistance.
For exchanges, the 5% restocking fee will be waived, with the same return conditions stated above.